Instagram Says Fix Coming for 'Couldn't Refresh Feed' Error

In August 2021, Instagram users took to Twitter to discuss experiencing a "couldn't refresh feed" error when trying to load new content.

Published Aug 11, 2021

Updated Aug 11, 2021
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No, it's not just you. As of Aug. 11, some Instagram users continued to report seeing errors involving a "couldn't refresh feed" message as well as problems with the Reels functionality. "Is Instagram down?" was also a common search on Twitter. We initially contacted Instagram about the "couldn't refresh feed" matter three days ago when we published our first report. previously independently confirmed the issues were real and only impacted some users, both on the mobile app and in a web browser. We found no indication that he problems involved hacking, phishing, bans, or any sort of penalty resulting from a violation of terms of service. No other messages appeared for the users who were impacted.

Attempts to correct the issues included changing passwords, clearing cache and data, and even uninstalling and reinstalling the app. None of these efforts resolved the problems.

The "couldn't refresh feed" message and Reels error involved an unknown number of Instagram users not being unable to load their main feeds or post Reels. Oddly enough, these users did not report experiencing problems with Instagram Stories, a component separate from Instagram Feed and Instagram Reels.

Below we have pasted a number of tweets that described the issues:

We found a seemingly endless number of tweets just like these that begged Instagram for answers on the "couldn't refresh feed" error. More can be viewed at this link.

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UPDATE: On the night of Aug. 11, a Facebook company spokesperson responded to our request for a statement about the "couldn't refresh feed" error on Instagram. The statement confirmed that a fix was in the works: "We’re aware that some people are having trouble refreshing their Instagram feeds. We're working to get things back to normal as quickly as possible and we apologize for any inconvenience."


Update: On the night of Aug. 11, Instagram confirmed that a fix was in the works. A statement from a Facebook company spokesperson was added to this story.

Jordan Liles is a Senior Reporter who has been with Snopes since 2016.

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