Claim: Dell Computer cancelled an order placed by Weigand Combat Handguns because the company name triggered a security alert.
Example: [Collected on the Internet, 2002]
I am writing this because I feel every Firearms owner should know this story.
I placed an order for a Dell notebook computer on
Well the 21st came and went, I am a Pistolsmith I know things can happen. I made a phone call on the 25th, did a voice mail message for my salesman to get back to me and I was looking for the delivery date. The 25th came and went with no callback. On the 26th I placed another call this time to cancel the order. After a few hours I got a call back, with this amazing reason for the delay. It seems someone in Dell had already canceled my order, when I asked why I was told Dell was afraid I was going to use the machine for illegal purposes. When I asked why someone would think that I was told it was because of the name of my
Many of you know me personally and know I run my business about as squeaky clean as possible. In addition being the President of the American Pistolsmiths Guild I am under additional scrutiny as to how I
I would like to respectfully ask the firearms community to do the following. If you intended to buy a Dell and because of this letter you do not, email Dell and let them know why. Feel free to distribute this account to all you know in the Firearms community, I think they need to know. I for one am sick and tired of people assuming just because we are involved with firearms that we are doing something illegal. I also do not believe Dell deserves our business if this is how they intend to treat us.
Origins: Yes, this is a real complaint based upon a real incident, as related by Jack Weigand, a pistolsmith who operates Weigand Combat Handguns, Inc. in Mountaintop, Pennsylvania. Dell
doesn’t dispute the primary elements of the complaint, so the only real issue here is whether the treatment
One can hardly blame companies involved in the manufacture and sales of high-tech products such as computers for implementing some form of sales screening after the events of
That Dell’s mechanism for screening questionable purchases failed, and that a blameless customer found his order summarily cancelled without notification or explanation is apparent, but the issue seems to be far less that Dell discriminates against gun owners and dealers by assuming that anyone “involved in
It takes an almost amusing naïveté to think that those who might use computers for illegal (and possibly violent) purposes are going to openly order them using company names containing phrases such as “combat handguns.” Even if they did, screening orders for those words and phrases is one thing; arbitrarily cancelling orders based on their presence is another. Such a match should flag an order for further review, not trigger an automatic cancellation that simply leaves a customer hanging without notice or explanation.
Still, it appears that once Dell was made aware of the problem, they acted responsibly. As
Last updated: 30 November 2007