CLAIM

Ferrero Rocher chocolates are commonly filled with maggots as depicted by a viral video. See Example( s )

EXAMPLES
Collected via Email, December 2015

I saw this on Facebook a few days ago. In the video the person cuts open a Ferrero Rocher with a knife and a worm crawls out. They say in the comments that they contacted the company and they said this is not an uncommon occurrence and that larvae often burrow their way through the hard plastic case that the candies come in.
MIXTURE

RATING

MIXTURE

WHAT'S TRUE

A video shows a piece of Ferrero Chocolate filled with maggots.

WHAT'S FALSE

This is a common problem with Ferrero Chocolate.

ORIGIN

On 30 November 2015, Facebook user Yeesum Lo posted a video showing a piece of Ferrero Chocolate that was infested with maggots:

(or, Why you shouldn’t eat Ferraro Rochers without looking at them properly first)(special thanks to Claude…

Posted by Yeesum Lo on Sunday, November 29, 2015

The above-displayed video went viral, racking up more than 4 million views within the first two weeks of its publication. While we have no reason to believe that the above-displayed video was doctored, the claim that a “customer care representative” said that it was a “common problem” with the chocolates isn’t believable.

In fact, the company disputed the claim on 8 December 2015 on Facebook while responding to a customer concerned about the video:

We appreciate you bringing this to our attention as we certainly don’t want our fans to experience this or any type of problem with our products. The video you shared reflects a problem that can sometimes occur with food products, called Infestation. Infestation is a problem which can occur during the storage and sometimes the distribution of food products when the products are not stored in ideal conditions. Ferrero has comprehensive pest management programs in place at each of its manufacturing facilities worldwide. In addition, at several stages during the manufacturing processes, insects would not be able to survive given the high temperatures and machinery used. Although we print proper storage instructions on all of our outer cartons and each consumer package, we have no control over the storage conditions and stock rotation policies of our distributors and retailers. Infestation can occur if the product is stored with or near infested food products or pet products. Pests, such as the ones in the video, penetrate nearly any type of confectionery packaging on the market today, except glass or metal.

While the above-displayed video may show a piece of Ferrero Rocher chocolate infested with maggots, this isn’t a “common” problem. If it were, this wouldn’t be the only video showcasing the problem.

Furthermore, several other companies have experienced similar problems. Videos purportedly showing World’s Finest Chocolates, Huggies Diapers, and Reese’s Peanut Butter Cups infested with maggots have circulated around the internet in recent years. In all cases, the company explained that infestation is a distribution or storage problem and is rarely linked to the manufacturing of a product.