Fact Check

Fake Target Customer Service Account Responds to People Angry About Transgender Bathroom Policy

An image purportedly showing a curt response from a Target customer service representative on Twitter originated with a parody account.

Published April 27, 2016

Image courtesy of Wikipedia
An image shows a curt response from a Target customer service representative.

In April 2016, thousands of people flocked to Target's social media profiles to complain about a policy that allowed transgender individuals to use the restroom which corresponded with their gender identity. While many customers received earnest responses from genuine Target customer service representatives, others were contacted by accounts that were not associated with the store.

The above-displayed image, for instance, was not posted by an official Target account.  The image was posted by @Customer_Assist, or a similar Twitter account, whose purpose was to troll individuals (in this case, angry people opposed to Target's bathroom policy):

customer service target

This Twitter account is not the official customer service account of Target stores. @Customer_Assist was created a few days after Target confirmed its policy, and doesn't carry the blue "verified" symbol that appears on Target's official account.

Target's official customer service Twitter account can be found at @AskTarget. That account has also been responding to complaints, but these responses are much more diplomatic than those employed above:

target collage

The @AskTarget account also denied that the viral curt response came from an official Target representative:

response target

This isn't the first time that someone has impersonated customer service agents online. Fraudulent "customer service" representatives insulted customers who criticized Campbell's Soup after the company produced a video of two gay dads, ridiculed those opposed to Dorito's "rainbow chips," and mocked people who complained about Target's gender-neutral clothing.

Dan Evon is a former writer for Snopes.