Fact Check

Is Kroger Requiring Employees to Repay Coronavirus Emergency Pay?

An image showing a letter purportedly sent from the grocery chain to employees sparked outrage on social media.

Published May 20, 2020

CINCINNATI - JULY 15:  The Kroger Co. corporate headquarters is seen July 15, 2008 in downtown Cincinnati, Ohio. Kroger is one of the nation's largest grocery retailers, with fiscal 2007 sales of over $70 billion.  (Photo by Scott Olson/Getty Images) (Scott Olson/Getty Images)
Image Via Scott Olson/Getty Images
Supermarket retailer Kroger sent letters to employees informing them they must repay overpaid emergency pay provided amid the COVID-19 coronavirus disease pandemic.
What's True

Kroger sent letters to some employees stating that they had been overpaid emergency pay during the pandemic and must pay it back.

What's False

According to a company spokesperson, Kroger is no longer requiring employees to repay the money.

What's Undetermined

It's unclear why the letters went out in the first place or what the specific source of the issue/problem was.

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In late May 2020, Snopes readers submitted screenshots of a letter purportedly sent from Kroger grocery stores to an employee amid the COVID-19 coronavirus pandemic. The letter claimed that the worker had been "overpaid your Emergency Pay in the gross amount of $461.60." Readers asked whether the letter was authentic.

Grocery store workers have been deemed an essential part of the workforce during the pandemic. Their close contact with the public has also placed in them in harm's way, and some have died as a result. Kroger and other large grocery store chains have come under scrutiny for how they treat workers during the ongoing pandemic.

In March 2020, the store chain announced that workers officially diagnosed with COVID-19 could qualify for 14 days emergency sick leave. But some criticized that move as insufficient. Shortly after, Kroger announced it would expand the paid sick leave to include employees who were simply experiencing COVID-19 symptoms, or who were self-isolating to protect themselves from the illness.

But two months after these announcements, some employees reported receiving letters from Kroger stating that they were "overpaid" under the coronavirus emergency leave policy. Basically, that meant they had taken time off from work under the policy, but that Kroger had retroactively deemed them to have not met the qualifications to do so, according to Jonathan Williams, communications director for United Food and Commercial Workers (UFCW) Local 400, the labor union representing the workers. It's unclear why the company deemed those employees unqualified for the pay.

One such letter was posted on social media (as pictured above), went viral, and resulted in another round of outrage directed at Kroger. A spokeswoman for Kroger confirmed to Snopes via email that the company did send letters to a "small number of associates," but that the grocery store chain would no longer be requiring those employees to pay for the sick leave taken.

In a statement, Williams said UFCW Local 400 was glad to hear that Kroger changed course on collecting what it described as overpay but added the union "will also investigate any incidents in which a member may have already paid some money back to the company to ensure they are made whole. We are pleased Kroger has come to its senses. Now they can focus their attention on extending 'hero pay' until this crisis is over."

"Hero pay" refers to an extra $2 an hour that had been added to Kroger employees' paychecks as a form of hazard pay associated with working during the pandemic. Kroger ended the extra pay on May 17.

Because Kroger did send letters to some employees stating they were required to return what was described as overpaid emergency pay, but changed course and stated this repayment was no longer required, we rate this claim "Mixture."


Jaffe, Sarah. "What Happened to Kroger’s 'Hero Pay'?"   Dissent Magazine. 14 May 2020.

Coolidge, Alexander. "Oops: Kroger Overpaid Some Workers and Demanded Repayment, Now Says 'Nevermind'."   Cincinnati Enquirer. 19 May 2020.

Bhattarai, Abha. "‘It Feels Like a War Zone’: As More of Them Die, Grocery Workers Increasingly Fear Showing Up at Work."   Washington Post. 12 April 2020.

Kroger. "Kroger Family of Companies Announces Appreciation Bonus for Associates and Expands 14-Day COVID-19 Emergency Leave Guidelines."   21 March 2020.

Gibson, Kate. "Kroger Ending $2 an Hour 'Hero Pay' Bonus for Workers."   CBS News. 12 May 2020.

Bethania Palma is a journalist from the Los Angeles area who started her career as a daily newspaper reporter and has covered everything from crime to government to national politics. She has written for ... read more

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