Letter Exchange Between Law Firm and Cleveland Browns
19 January 2011A lawyer received a caustic response after complaining to the Cleveland Browns about fans' throwing paper airplanes during the team's home NFL games.
Tagged "Consumer Relations"
Hershey's Banned Import of Cadbury Chocolates?
Rumor: Hershey's has blocked imports of Cadbury chocolate products manufactured in the UK.
This Restaurant Kept Getting Awful Reviews, Then They Discovered This …
19 November 2014Did a busy NYC restaurant discover that customer cell phone usage was the factor behind a number of bad online reviews?
Maggots Found in Huggies Diapers?
Did a woman find an infestation of maggots inside a package of Huggies brand diapers?
The Bedbug Letter
10 December 2000Apology letter to wronged customer is marred by attached instructions to send the standard form letter.
End of Domino’s Pizza Delivery Guarantee
Why Domino's Pizza ended their '30 minutes or it's free' delivery guarantee.
Liz Claiborne Doesn’t Design for Black Women
Does designer Liz Claiborne refuse to make clothes for black women because their hips are too big?
Is the Neiman Marcus Cookie Story True?
3 November 1999Did a woman seek revenge after being charged $250 by Neiman Marcus for a cookie recipe?
Attention Service Desk: 201
What's the meaning of those 'Attention service desk, 201' announcements heard in Vons and Safeway stores??
A Mysterious Roofing Job
Roofers mysteriously return four years later to re-do a finished job.
Gordon Bethune Rumor
Did Continental Airlines CEO Gordon Bethune throw a passenger off an airplane for being rude to a flight attendant?
Nordstrom Tire Return
Did a man get a refund for a snow tire from Nordstrom, a store that doesn't sell tires?
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Is This Really a Fish With a Human Face?
24 June 2019We seriously hope we're not bursting anyone's bubble with our answer.
Lawsuit Charges Donald Trump with Raping a 13-Year-Old Girl
23 June 2016A civil suit against Donald Trump alleging he raped a 13-year-old girl was dismissed in California in May 2016, refiled in New York in June 2016, and dropped again in November 2016.
Did U.S. Rep. Ocasio-Cortez Graduate Cum Laude from Boston University?
3 April 2019While "bartender" may be the most frequently mentioned part of her résumé, the congresswoman has quite a few other accomplishments to her name.
Did Gene Hackman Say Trump ‘Could Easily Turn Out to Be One of the Best Presidents’?
24 June 2019"As they say, time will tell."
Study Finds High Arsenic Levels in Bottled Water Sold at Walmart, Target, Whole Foods
24 June 2019“It makes no sense that consumers can purchase bottled water that is less safe than tap water."