Consumer Relations Archives

A lawyer received a caustic response after complaining to the Cleveland Browns about fans' throwing paper airplanes during the team's home NFL games.

Rumor: Hershey's has blocked imports of Cadbury chocolate products manufactured in the UK.

Did a busy NYC restaurant discover that customer cell phone usage was the factor behind a number of bad online reviews?

Did a woman find an infestation of maggots inside a package of Huggies brand diapers?

Apology letter to wronged customer is marred by attached instructions to send the standard form letter.

Why Domino's Pizza ended their '30 minutes or it's free' delivery guarantee.

Does designer Liz Claiborne refuse to make clothes for black women because their hips are too big?

What's the meaning of those 'Attention service desk, 201' announcements heard in Vons and Safeway stores??

Roofers mysteriously return four years later to re-do a finished job.

Did Continental Airlines CEO Gordon Bethune throw a passenger off an airplane for being rude to a flight attendant?

Did a man get a refund for a snow tire from Nordstrom, a store that doesn't sell tires?

Airline promotion reveals husbands' infidelities to their wives.

Consumer Relations