Consumer Relations Archives

Was a Boy’s Dead Mother Sent a Check Addressed to ‘Mrs. Passed Away’?

The boy's father said he initially thought the letter was a "sick joke."

Letter Exchange Between Law Firm and Cleveland Browns

A lawyer received a caustic response after complaining to the Cleveland Browns about fans' throwing...

Hershey's Banned Import of Cadbury Chocolates? Rumor: Hershey's has blocked imports of Cadbury chocolate products manufactured in the UK.

This Restaurant Kept Getting Awful Reviews, Then They Discovered This …

Did a busy NYC restaurant discover that customer cell phone usage was the factor behind...

Maggots Found in Huggies Diapers? Did a woman find an infestation of maggots inside a package of Huggies brand diapers?

The Bedbug Letter

Apology letter to wronged customer is marred by attached instructions to send the standard form...

End of Domino’s Pizza Delivery Guarantee Why Domino's Pizza ended their '30 minutes or it's free' delivery guarantee.

Liz Claiborne Doesn’t Design for Black Women Does designer Liz Claiborne refuse to make clothes for black women because their hips are...

Attention Service Desk: 201 What's the meaning of those 'Attention service desk, 201' announcements heard in Vons and Safeway...

A Mysterious Roofing Job Roofers mysteriously return four years later to re-do a finished job.

Gordon Bethune Rumor Did Continental Airlines CEO Gordon Bethune throw a passenger off an airplane for being rude...

Nordstrom Tire Return Did a man get a refund for a snow tire from Nordstrom, a store that...