Consumer Relations

bank check
Was a Boy’s Dead Mother Sent a Check Addressed to ‘Mrs. Passed Away’?
  • 5 May 2021
The boy's father said he initially thought the letter was a "sick joke."
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Letter Exchange Between Law Firm and Cleveland Browns
  • 19 January 2011
A lawyer received a caustic response after complaining to the Cleveland Browns about fans' throwing...
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Hershey's Banned Import of Cadbury Chocolates? Rumor: Hershey's has blocked imports of Cadbury chocolate products manufactured in the UK.
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Hand holding mobile phone against dark background
This Restaurant Kept Getting Awful Reviews, Then They Discovered This …
  • 19 November 2014
Did a busy NYC restaurant discover that customer cell phone usage was the factor behind...
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Maggots Found in Huggies Diapers? Did a woman find an infestation of maggots inside a package of Huggies brand diapers?
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the bedbug letter
The Bedbug Letter
  • 10 December 2000
Apology letter to wronged customer is marred by attached instructions to send the standard form...
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End of Domino’s Pizza Delivery Guarantee Why Domino's Pizza ended their '30 minutes or it's free' delivery guarantee.
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Liz Claiborne Doesn’t Design for Black Women Does designer Liz Claiborne refuse to make clothes for black women because their hips are...
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Attention Service Desk: 201 What's the meaning of those 'Attention service desk, 201' announcements heard in Vons and Safeway...
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A Mysterious Roofing Job Roofers mysteriously return four years later to re-do a finished job.
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Gordon Bethune Rumor Did Continental Airlines CEO Gordon Bethune throw a passenger off an airplane for being rude...
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Nordstrom Tire Return Did a man get a refund for a snow tire from Nordstrom, a store that...
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