Consumer Relations

the bedbug letter
The Bedbug Letter
  • 10 December 2000
Apology letter to wronged customer is marred by attached instructions to send the standard form...
  • Fact Check
The Bedbug Letter
Attention Service Desk: 201 What's the meaning of those 'Attention service desk, 201' announcements heard in Vons and Safeway...
  • Fact Check
Attention Service Desk: 201
A Mysterious Roofing Job Roofers mysteriously return four years later to re-do a finished job.
  • Fact Check
A Mysterious Roofing Job
Gordon Bethune Rumor Did Continental Airlines CEO Gordon Bethune throw a passenger off an airplane for being rude...
  • Fact Check
Gordon Bethune Rumor
Nordstrom Tire Return Did a man get a refund for a snow tire from Nordstrom, a store that...
  • Fact Check
Nordstrom Tire Return