Fact Check

Southwest Airlines Email Phishing Scam Says 'Congrats,' Claims You've Received 'Reward'

Never click links in phishing emails.

Published Aug. 12, 2022

BALTIMORE, MARYLAND - OCTOBER 11: Travelers wait to check in at the Southwest Airlines ticketing counter at Baltimore Washington International Thurgood Marshall Airport on October 11, 2021 in Baltimore, Maryland. Southwest Airlines is working to catch up on a backlog after canceling hundreds of flights over the weekend, blaming air traffic control issues and weather. (Photo by Kevin Dietsch/Getty Images) (Kevin Dietsch/Getty Images)
Image Via Kevin Dietsch/Getty Images
An email saying "Congrats!" and claiming you've received some sort of "Southwest Airline [sic] reward" is legitimate.

On Aug. 12, 2022, we reviewed a phishing scam that was sent as an email in which scammers pretended to be offering a "reward" from Southwest Airlines. The subject line read, "RE: __Link, Congrats! You've received a Southwest Airline reward You have been accepted!" Meanwhile, the body of the email claimed, "You've received an [sic] Southwest Airline reward."

This was not a legitimate message from the company. The link included with the email was dangerous and should never be clicked.

The Scam Email

The email address in the message showed, "support@1785962.qaiecg5.com via nam10-bn7-obe.outbound.protection.outlook.com." This was not an official Southwest Airlines email address. Further, the message used the word "an" instead of "a" before the word "Southwest," and also mistakenly used the singular word "Airline" instead of "Airlines." All of these were red flags that this fake Southwest Airlines email was a scam, as it would be out of character for a large company to make so many grammatical mistakes.

Text, Paper, Flyer

The link in this message was part of a phishing scam.

We plugged the link into the malicious URL scanner on ipqualityscore.com. The scan said that the link was "not safe," contained "suspicious activity," hosted malware, and was a 97 out of 100 on the risk scale, which indicated that it was "very risky." The scan also confirmed it was a phishing link.

Combating Scams

We strongly advise against clicking any links or calling phone numbers that are mentioned in these kinds of phishing emails. If readers are suspicious that an email or text message is part of a phishing scam, simply close out of the message and contact the company that was referenced by reaching out through an official phone number, email address, live chat, or support website.

If you need to contact a company to ask about a potential phishing scam, ensure that you're on the official website for the company by checking your web browser's address bar, which is located at the top of your screen. Scammers sometimes attempt to spoof company websites. For example, instead of southwest.com, which is the official website for Southwest Airlines, scammers might pretend to be the company's support team by registering a fake website such as southwest-rewards-support.com, for example. Don't trust it.

If You Fell Victim to a Scam

If any readers did click a link in the Southwest Airlines scam email or any other sort of phishing message, we recommend changing your email password and enabling two-factor authentication. A search of Google for your email provider and the words "two-factor authentication" should take you to a page that will instruct you on how to set that up.

If it is believed that scammers accessed sensitive personal and financial data, it's advised to immediately call your bank and credit card companies to alert them to the matter. They should be able to provide advice on next steps to take in order to secure your accounts.

Jordan Liles is a Senior Reporter who has been with Snopes since 2016.

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