Fact Check

Hotel Room Credit Card Phone Call Scam

Does a new scam involve criminals placing phone calls to hotel rooms to dupe guests into giving up their credit card info?

Published April 26, 2010

Scammers place phone calls to hotel rooms to dupe guests into giving up their credit card info.

Examples:   [Collected via e-mail, March 2010]

You arrive at your hotel and check in at the front desk. When checking in, you give the front desk your credit card information (for all the charges for your room).You get to your room and settle in. Someone calls the front desk and asks, for example, for room 620 (which just happens to be your room). Your phone rings in your room. You answer, and the person on the other end says the following, 'This is the front desk. When checking in, we came cross a problem with your charge card information. Please re-read me your credit card number and verify the last 3 digits numbers on the reverse side of your charge card.'

Not thinking anything unusual, you might give this person your information, since the call seems to come from the front desk. But
actually, it is a scam. Someone is calling from someplace other than the hotel front desk. They ask for a random room number, then, sounding very professional, ask you for credit card information and address information. They are so smooth, you will think you are talking to the front desk.

If you ever encounter this problem in your travels, tell the caller that you will come down to the front desk to clear up any problems. Then, go to the front desk and ask if there was a problem. If there was none, inform the manager of the hotel that someone acting like a front desk employee called to scam you of your credit card information.

Origins:   This heads up about scammers' placing phone calls to hotel rooms to dupe guests into giving up their credit card info has been circulating on the Internet since January 2008. As far as the applicability of its advice goes, many hotels these days follow a standard policy of not allowing their switchboard operators to connect an incoming call to a guest's room unless the caller can supply the guest's name (and some hotels even take that policy an extra step by requiring both the guest's name and room number before putting through an outside call), so the actual prevalence of the scam described above may be rather low. Those looking to "phish" your credit card number and the 3-digit security code carried on its back by pretending to be working at the front desk probably aren't going to be able to smoothly run this con at hotel after hotel, because most places they telephone will likely refuse to put their calls through: their demands to be connected to "Room 620" will be stonewalled by those managing the property's switchboard unless and until they can also pony up the name that matches with the hotel's records of who is staying in that room.

However, the advice about not giving out one's credit card information to anyone who telephones to ask for it is always worth heeding. The fact that a protective outside call policy may be fairly standard throughout the hotel industry doesn't necessarily mean that every hotel in existence observes it or that a particularly charming scam artist couldn't occasionally succeed in wheedling a gullible hotel switchboard operator into putting through a call on the basis of a bare room number and nothing else. Also, some hotels allow guests to direct dial to other rooms, which means a con artist who took up residence in such an establishment could potentially run this fraud on others staying there by simply placing calls from his room rather than an outside line. It is therefore a good idea to always be mindful of the potential for fraud and to make it your own personal policy to never give out credit card information to anyone who calls asking for it, no matter who that person claims to be. In the case of hotel stays, that means not providing such information to the caller, but rather making a trip down to the front desk, or at the very least placing your own call to that facility to ask if there's a problem with your card.

Variations: In October 2017, an Iowa woman fell prey to the scam at an unspecified hotel. Concurrently, two items circulated on Facebook titled "Beware Of This NEW Hotel Scam When You Are Checking Into Your Hotel." However, the "new hotel scam" was in fact above-described rumor, dating back to at least April 2010. Not providing one's credit card details to an unknown caller was still a good way to avoid those sensitive details falling into the hands of scammers and phishers (even if the scam was not new or exceptionally common).


Nguyen, Josh.   "Urbandale Woman Scammed While At Hotel."     WHOtv.com.   11 October 2017.