Claim: Citibank is sending out checking account suspension notices and asking customers to verify their acceptance of new terms and conditions.
Once again, the information entered by gullible recipients is going not to Citibank, but to a site registered to "Hangzhou Silk Road Information Technologies Co., Ltd" in Beijing, China.
Scams that trick the gullible into revealing private information by having them "confirm" details presumably already in the possession of the one doing the asking fall under the broad heading of "social engineering," a fancy term for getting people to part with key pieces of information simply by talking to them. The wary consumer's best defense to such maneuvers is a zipped lip (or, in the online world, an untapped keyboard). Protect yourself by volunteering nothing, even if you feel somewhat pressured by the one doing the inquiring. If someone on the telephone asks you to read off your checking account number for "verification," ask him instead to recite it to you from his records. If you get an e-mail announcing something dire has befallen one of your on-line accounts and requiring you to re-enter sensitive personal data to get things back on track, do not reply to it, and do not fill out any forms that accompany it or click through any hot links it provides. Instead, contact that service through its web site and ask them about the e-mail.
The con artists are getting more sophisticated all the time, so do not be too quick to mistake the appearance of legitimacy or authority with legitimacy itself. Just because an e-mail looks like it comes from an entity you do business with doesn't mean it's genuine, and just because you're being directed to a web page that looks like that entity's home page doesn't mean you're not being sent somewhere else. Beware the wolf in sheep's clothing lest you end up his dinner.
Additional information:
   
'Phishers' Use Citi Logo to Try to Steal Personal Info (Associated Press)
Last updated:   31 August 2003
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