Scam: Cashiers steal from customers by secretly initiating cash back requests and then pocketing the money.
Something happened to me this past weekend that I wanted to alert everyone I know to be on the look-out for while shopping at
The checker fooled around with the register and then asked me to run the card again because it did not work the first time. I don't recall pressing "No" again or even if the question came up on the card terminal. My biggest concern at that time was making sure I picked up all the bags around that carousel they use to bag your purchases. While I was moving my bags back to the cart, I didn't pay any attention to my receipt. Anyway, the next morning I looked at my receipt (I usually just throw it away without looking at it!) There was a line on it that read "$20.00 Cash Back" and another that said "Change Due 20.00."
I called the manager and told him what happened and that I did not request $20.00 back, nor did I get $20.00 back. He did not seem a bit surprised. It seems that is a scheme the cashiers use to slip $20.00 in their pockets at the customers expense. The manager said I could come back to the store for the credit but now I wonder how many times this has happened to me in the past that I did not catch. I am not sure if the cashier can override the "No" or if she charged the extra $20.00 during the second swipe of the card. At least this time, she got caught the next day but I would have loved to have caught her in the act the day it happened.
Please pay attention to your receipt and don't let these thieves steal your hard earned money!!
[Collected via e-mail, June 2009]
Just to alert everyone. My co worker went to Milford DE Walmart last week. She had her items rung up by the cashier. The cashier hurried her along and didn't give her a receipt. She asked the cashier for a receipt and the cashier was annoyed and gave it to her. My co worker didn't look at her receipt until later that night. The receipt showed that she asked for $20 cash back. SHE DID NOT ASK FOR CASH BACK. My co worker called Walmart who investigated but could not see the cashier pocket the money. She then called her niece who works for the bank and her niece told her this. There is a scam going on. The cashier will ask for cash back and hand it to her friend who is the next person in line. Please, Please, please check your receipts right away when using debit cards. The store has the cashier under investigation now. We can only pray that she is caught very soon.
I am adding to this. My husband and I were in WalMart North Salisbury and paying with credit card when my husband went to sign the credit card signer he just happen to notice there was a $20 cash back added. He told the cashier that he did not ask nor want cash back and she said this machine has been messing up and she canceled it. We really didn't think anything of it until we read this email. Please be aware.
[Collected via e-mail, July 2009]
It happened to me at Wal-Mart (Supercenter Store #1279,
Origins: Versions of this "WalMart cash back scam"
In concept, this item is similar to an earlier piece which spread
We investigated a number of different WalMart stores in different areas (along with outlets of other general merchandising and grocery store chains), and we spoke with (both in person and via e-mail) numerous people who were currently working as cashiers for a number of different retailers, including WalMart. In not one single case did we find a store with a checkout system that allowed cashiers to initiate cash back transactions on customers' cards on their own, without any involvement, knowledge, or approval on the customer's part. There was simply no way for a cashier working at any of these businesses to surreptitiously place a cash back charge on a customer's card and furtively pocket the money, all without the customer's requesting or knowing about it. As various WalMart cashiers told us:
On the article about the "Cash Back Scam", I have been a Walmart cashier for 13 years now, and have had many odd things
Even if a customer does hand us their debit card, we still are unable to ask for extra cash back. It is always initiated on the customer's side. We never have any control over this.
We have been accused of it when a customer isn't expecting cash back, but to my knowledge, it is simply impossible for us to actually ask for extra cash back off their card.
It is possible (and sometimes occurs) that a cashier will actually reach over and manipulate the customer keypad herself to initiate a cash back request unbeknownst to the customer, but this form of theft requires that the customer's attention be completely diverted elsewhere, and it can't be done surreptitiously — the action takes place in full view of other employees, customer, and security cameras (and hence such perpetrators are easily caught).
Last updated: 20 June 2014