Claim: Disney will replace damaged or broken DVDs for a small fee.
Example: [Collected via e-mail, July 2012]
I saw a pin on Pinterest that stated Disney would replace any DVD of their movies if scratched or broken. So you don’t have to purchase a brand new one. Is this true?
Origins: For years, Disney did indeed replace broken or otherwise damaged DVDs of its own movies without requiring consumers to purchase new copies of those discs, although the replacements were not quite free of charge. As explained on Disney’s DVD
How does your Disc Replacement Program work?
If you accidentally damage or break one of your DVD or
Please send the damaged disc(s), a check or money order for $6.95 per DVD disc and $8.95 per
WDSD Consumer Relations
Attn: Disc Replacement Program
P.O. Box 3100
Neenah, WI 54957
Disney was not the only studio to provide such a service to customers. Universal Studios Home Entertainment still offers a similar replacement program through an online form on its web site. Other studios have similar replacement programs but don’t advertise them on their web sites; consumers should contact the home entertainment departments of those studios by
As of February 2016, Disney’s DVD replacement service is no longer available.
Last updated: 6 February 2016