One of the fundamental tenets of business is to treat your customers with respect. Slip-ups occur from time to time, however, as well as the occasional mischievous prank.
TRUE Dear Rich Bastard
Test message slips into live mailing, resulting in "Dear Rich Bastard" salutation.
TRUE Part Score
Australian mine planner's letter expresses frustration at his difficulty in obtaining replacement parts for a Nissan-manufactured bus.
TRUE A Mysterious Roofing Job
Roofers mysteriously return to re-do a job that had been completed four years earlier.
TRUE Passed Tense
A teenager whose mother had died received a government check mailed to "Mrs. Passed Away."
TRUE Brown Out
Lawyer received caustic response after complaining to the Cleveland Browns about fans' throwing paper airplanes.
UNDETERMINED A Ford Able
Gangster Clyde Barrow sent a fan letter to Henry Ford.
LEGEND The Bedbug Letter
Apology letter is marred by attached instruction to send the customer the standard grovel.
LEGEND Letter to Free Wives
Airline promotion reveals husbands' infidelities to their wives.
LEGEND Return to Spender
A customer successfully wheedled a refund for a tire out of Nordstrom, a chain of U.S. clothiers.
LEGEND The Fired Drill
Large company effects massive layoff via fire drill.
TRUE
UNDETERMINED
LEGEND
FALSE